Frequently Asked Questions
Is HOAC an accredited Centre?
All our activities are operated to the highest safety standards and conform to UK National Governing Bodies’ codes of practice where applicable. HOAC is licensed by The Adventure Activity Licensing Authority (AALS) and have Royal Yachting Association (RYA) and British Rowing Association (BRA) accreditation.
Are your staff CRB Checked?
Yes, all HOAC Instructional and Office Staff are checked.
What qualifications do your staff have?
All our Instructors are qualified to the required level by the appropriate National Governing Bodies and/or a comprehensive In-house training course.
Do the activities link to the national curriculum?
Our activities satisfy several requirements of National Curriculum at key stages 2, 3, 4 and A Level, including personal, social and heath education, citizenship and physical education.
What if some of the group can’t swim?
The requirement for water activities is for participants to be aged 8 and above and able to swim at least 10 metres. We have numerous land activities for those who do not meet the swimming requirements.
Do you cater for special needs groups?
Yes, many special needs groups come to the centre every year. All we ask is that we are made aware of the groups needs at the initial enquiry stage, to ensure the activities are appropriate to their needs and the correct number of Instructors are available so that we can provide a positive and safe experience.
What if I need to increase the numbers attending?
The Booking Co-ordinator must contact the centre prior to the activity visit. While we will do our best to accommodate any changes, this may not always be possible. Additional Instructors will be charged at the current rate. If you arrive at the centre with additional numbers without notifying the Centre we cannot guarantee everyone will be able to take part in the activities.
What if I need to decrease the numbers attending?
These concessions do not apply to advance payment, groups of 10 or less, courses and ongoing programs. For larger groups activity costs can be reduced up to a maximum of 20% for example if you book for 20 and bring 18 you will be charged for 18, however if you bring 14 you will be charged for 16, being the total less 20%. The number of Instructors cannot be amended and will be charged as stated on the confirmation.
Do you have Insurance?
HOAC has Public & Employee Liability Insurance with Zurich Municipal up to £10 million and the certificate is displayed in the entrance hall. All craft taken on the water must have third party insurance. The Centre’s insurance
covers all legal liabilities of the Centre to clients, but does not cover personal accident or loss where there is no liability on the part of the Centre or its employees. Clients therefore may wish to consider taking out insurance to cover the risk of personal accidents, loss of personal effects and also the risk of cancellation.
Are you a residential centre?
We have a campsite, which is available to Schools, Guides, Scouts, and Colleges etc. Please note you will need to provide all your own equipment and take full responsibility for the group during their camp visit. The Campsite can only be booked when using activities at the Centre.
Are there any indoor areas available to use?
All shelters are outdoors. We do have a Lecture Room which can be hired for meetings
Do you have Risk Assessments?
Yes, all our risk assessments can be found on our website and a copy is sent out in the Leader Pack when a booking is made.
Can amendments be made to the booking?
Yes, depending on the amendment and if made before the return of the signed confirmation. Please note that once the booking has been confirmed it is non-transferable. However minor changes may be possible. An additional cost would be incurred.
What happens if I need to cancel the booking after it has been confirmed?
If you wish to cancel your booking the following charges are applicable. Up to 8 weeks of the date of the visit 25% of the total cost and within 8 week of the visit full costs are payable.
Who is responsible for the groups whilst at the Centre?
As the Leader you take complete responsibility for the group and must remain on site for the duration of the visit. If the activities are self-run all leaders must have been trained by the Centre to run the specific activities. Training is valid if used regularly e.g annually. For more information please contact the centre.
What happens when the group arrives at the Centre?
You will be met in the car park by a member of staff who will show everyone to the allocated area, while the Group Leader checks in at the main office with the completed Group Registration Form.
Are there any safety rules I should be aware of?
All water activities require a minimum age of 8 and a swimming ability of 10 metes. A centre buoyancy aid must be worn by anyone near or on the water/pontoons. Swimming is not allowed unless under the direct supervision of a HOAC member of staff.