1. How to make a booking
Please complete the form overleaf and return it with the full remittance to: HOAC, Dews Lane, Harvil Road, Harefield, Middlesex. UB9 6JN. Cheques to be make payable to HOAC. Credit card payments will incur a 3% surcharge.

2. Telephone Booking
Courses can be booked in full by phone.  Once payment has been made a letter of confirmation will be issued.  Payment can be made by credit or debit card.  Credit cards will incur a 3% surchrage.

3. Booking Amendments
Once payment has been received the course is non-transferable.

4. Cancellations
HOAC reserves the right to cancel or curtail any course. On the very rare occasion that this is necessary, a full or partial refund will be made as appropriate, or an alternative course offered. No additional liability for compensation or expenses will be accepted.

Confirmed places that are cancelled in writing by an applicant, and received at the Centre no less than 8 weeks prior to the start date, will result in a refund of the course fee less a 25% administration charge.

Cancellations by applicants within 8 weeks of the start date will result in the full fee being forfeited. In the case of genuine illness, when a doctor’s certificate must be produced, the Centre will refund 50% of the course fee. However, please note that any cancellations on or after the start date will result in the full fee being forfeited. All cancellations must be in writing.

5. Insurance
The Centre’s insurance covers all legal liabilities of the Centre to clients, but does not cover personal accident or loss where there is no liability on the part of the Centre or its employees.

Clients are therefore strongly advised to take out insurance to cover the risk of personal accident, liability or loss of personal effects and also the risk of cancellation.

6. Weather Conditions
Please be aware that all courses and tuition booked will go ahead regardless of the weather and wind conditions. Out Instructors are prepared for these eventualities and will adapt the delivery of the course accordingly.

7. Safety
Course participants must be physically fit to take part in the activity and water users must be able to swim 10 metres.

8. Medical Conditions / Special Needs
Please inform us of any medical conditions / special needs eg dyslexia, so an Instructor can tailor the course to meet the needs of the group where possible.

9. Email
Your email address will only be used for the purposes of future promotional information.

10. Photography
Photographs taken by HOAC staff will only be used for HOAC publicity purposes, and will not be passed on to third parties.